Dear Michael,

Thank you for contacting us.

We are sorry that the control panel arrived damaged.

We have ordered a replacement control panel for you, and you should be receiving it within the next few business days

Please inspect the part as soon as you receive it to make sure it is in good condition. If you need us to send a technician to come and install the new part, please email us within 30 days upon receiving the part.

Please feel free to use the unit in the mean time.

We appreciate your cooperation and apologize for any inconvenience.

Have a nice day!

Thank you, Customer Support/MR AJ Madison customerservice@ajmadison.com

I received this letter today.  Nice quick response time!  I think this company was another GREAT savings and would purchase from them again.  I will defiantly recommend them to others!

Dear Michael,
We apologize the freight company delivered the range with the control panel dented.

We understand that you would like to receive a replacement unit right away. Unfortunately, it is on a back order with the manufacturer. Our goal is for you to have a unit in perfect condition in your home, as soon as possible.

We spoke to Maytag and they assured us they will replace the control panel and guarantee customer satisfaction. You will have a brand new unit with a brand new control panel

They will replace it and you will never know anything was ever there. It is now strictly a cosmetic damage and you will never see it again.

We are offering you as part of customer satisfaction a 10% refund to keep the unit plus a 2 year warranty for free on top of the 1 year you have from the manufacturer, which makes it a total of a 3 year warranty.

Our goal is to satisfy you and we guarantee it.

Please let us know if you would like to go along with this great offer! Please respond to this email within 2 business days so we can proceed.

Have a great day!
Thank you,
Customer Support/MR
AJ Madison
ajmadison.com