I received this letter today. Nice quick response time! I think this company was another GREAT savings and would purchase from them again. I will defiantly recommend them to others!
Dear Michael,
We apologize the freight company delivered the range with the control panel dented.
We understand that you would like to receive a replacement unit right away. Unfortunately, it is on a back order with the manufacturer. Our goal is for you to have a unit in perfect condition in your home, as soon as possible.
We spoke to Maytag and they assured us they will replace the control panel and guarantee customer satisfaction. You will have a brand new unit with a brand new control panel
They will replace it and you will never know anything was ever there. It is now strictly a cosmetic damage and you will never see it again.
We are offering you as part of customer satisfaction a 10% refund to keep the unit plus a 2 year warranty for free on top of the 1 year you have from the manufacturer, which makes it a total of a 3 year warranty.
Our goal is to satisfy you and we guarantee it.
Please let us know if you would like to go along with this great offer! Please respond to this email within 2 business days so we can proceed.
Have a great day!
Thank you,
Customer Support/MR
AJ Madison
ajmadison.com