Dear Michael,

Thank you for contacting us.

We are sorry that the control panel arrived damaged.

We have ordered a replacement control panel for you, and you should be receiving it within the next few business days

Please inspect the part as soon as you receive it to make sure it is in good condition. If you need us to send a technician to come and install the new part, please email us within 30 days upon receiving the part.

Please feel free to use the unit in the mean time.

We appreciate your cooperation and apologize for any inconvenience.

Have a nice day!

Thank you, Customer Support/MR AJ Madison customerservice@ajmadison.com