Final call to the PLD

I called (irate) the property loss department, the !’?@!’ Bank division that I have to deal with to pay off the loans after the fire. I did loose my temper and swear this time and was reprimanded with the threat that he would hang up if I swore one more time. I ended up stressing the point that the process is a mess and that it needs to be fixed. He basically stood on I sorry. After venting and giving him a bitch session I concluded with you can not help me and there is nothing you will do for me. I really would like to see the rule makers get stuck following the bullshit rules and regulations that they put in place. I will not vent here again, but look forward to this shit coming to an end.