Updated post 5 Feb 24
Energytexas.com is not your best choice for energy! I reccomend choosing another company as they are deceitful and feel that saying sorry will fix everything without them actually doing anything.

I subscribed to their power service in January 2023 with the solar add on. I asked if the solar plan changed could I get out of the contract without penalty and was told yes. Skeptical I took one year instead if three. Then in March the solar plan went from a one to one credits to Real time metering. Also they stated high pay back during surge and the capped it low enough to be almost worthless. These changes caused my bill to go fom $20 a month to $100-$150 a month. I called immediately in March when i received the bill to cancel and was told I would need to pay the 250 cancelation penalty. WHAT?

A few months later when it came time to renew I was told I could have canceled without penalty until May 1 due the major change and was directed to a new statement online. Wait, What that’s a contradiction to what i was told?

Now when making my final payment I had saved up my rewards that they call stars and 150 stars allows you to recieve $50 off your bill. Well, I was told in the terms and agreement it states I am not allowed to use my rewards on my final bill, so the $50 credit will not apply and be lost.

I asked to talk to a manager and was told it’s policy and you can’t apply rewards on final bill. Really?

Ok the rewards use might be in the terms, but for the hundreds of extra dollars they made off of me by changing the plan mid contract they could have honored the rewards.

Beware of the terms and know this company isn’t here for their customers, but only out to make as much money they possibly can.

I reccomend selecting a different company.

Original post 1Sep23 (2 Stars)
After research I picked this company for their solar buyback. I signed up in January and the electric plan was competitive. I am lucky i only took one year, as the solar plan changed. The solar plan was one to one for extra and use, but then changed after a couple of months. The change increased my monthly payment an additional $100 or more monthly. The solar plan now basically charges me $.07 to $.10 per KWH I produce and use. They pay me less than $.02 for my excess and charge me the plan rate.

When the change took place I asked about a plan change and was told the penalty would be charged. I learned my lesson.

I reccomend researching and NOT using a company fir solar that states the plan can be changed at anytime.