Complete care with Sprint

Andrea

4.54

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Today, 7:53 PM

MEcomplete was added to one of my phonrs and it shouldn’t have been.

BOT
I’m sorry to hear that! To get started, please tell us your name and we will connect you with a Sprint Complete Expert

ME
Michael

BOT
Got it. One of our Tech Experts will be with you shortly

ME
Is calling quicker?

You still there? Am i in queue?

Andrea

This message was deleted

Good Evening! You have reached your Sprint Complete Expert; my name is Andrea. I understand you have some concerns and would like to make some changes to your device protection coverage. It is my pleasure to assist you. May I have your first and last name along with the numbers you would like to make changes to?

Read more…

ME
Michael.

I think it was added to 8765

Andrea

Thank you. Please allow me 1-2 moments to access your information. How is your day going so far?

ME
Lets say not good. Hope this is able to be cleard up.

I do not subscribe to additional services. I still have his phone in my possession and complete was added. Not happy.

I only knew about it because i recieved an email bout it thos morning.

Andrea

I am sorry to hear that you are not having a good day. I definitely hope it improves for you.

I understand that the insurance was added in error, but I would like to make sure you are well informed.

ME
I just hope tomorrow is better. 🙂

I do not want it!

Andrea

I hope it is as well.

ME
On any of the devices.

All is best to be expected. Long work day and spending my little free time with support is not my idea of productive.

Thank you for assisting me.

Andrea

I can understand but sometimes talking to someone you don

know makes the day better.

Having Sprint Complete should give you peace of mind. With Sprint Complete, if something does happen to your phone (it’s lost, stolen, or damaged), you won’t need to pay the full retail cost for a replacement device. This benefit alone can potentially save you hundreds of dollars. Some additional money-saving benefits of the program are the $29 cracked screen repairs for eligible devices and unlimited Tech Expert support for your device and anything connected to it. Once you remove it, you cannot re-add it back on.

ME
I actually dislike typing and my team likes it. Rather speak. In my opinion less errors and less misunderstanding s

Andrea

Do you use the unlimited storage?

ME
No. Others offer it and use it there.

No sales needed. Just remove please

Andrea

I guess, but the errors let you know you are chatting with a human being.

ME
I can verbally express myself much better.

Andrea

Are you leasing?

ME
The phne?

The 8765 phone

Andrea

Yes

ME
It doesnt matter i lease a few!

Are you high over there?

Are you having problems removing the service that is added in almost a scam type process?

How is your day?

Andrea

If on the intense heat counts

ME
Might help talking to me?

Are you able to telework?

Andrea

Oh no, I just want to make sure you have all the details before making changes.

ME
I have had so many phones i could sell the services

I just do not feel i need them.

Andrea

If you’d like, I can downgrade you from Sprint Complete to the Equipment Service and Repair Program. You’ll stay eligible for $0 malfunction, $29.00 cracked screen repairs for eligible devices, and lower service fees than the retail cost to replace it if your device is accidentally damaged. Would you like to downgrade to Equipment Service and Repair Program for $14.00 per month?

Read more…

ME
If there is no cost they are almot concidered.

Andrea

I understand totally. I just wanted to make sure all information was provided even though you are interested so maybe in the future.

ME
Please take your time and remone the service please.

Please dump tobthe screen it will save you some time.

Send a link its 2020

Andrea

I’m sorry to see you go! I can get this canceled for you. Sprint Complete will be removed from your account, and you can view this change on your account within 2 business days at Sprint.com, To re-enroll into Sprint Complete, you will need to purchase or activate a new device. Is there anything else I can help you with? Thank you for your time and I hope you have a nice day.

ME
Will the charges be reversed as i did not nor want this servoce on any of my devices.

I understand that it will take 2 days to see the cancelation.

What about any charges associated to this issue?

You still there?

Need to vent and express some frustration?

Andrea

I am here with you. Adjustments appear by the next billing cycle.

ME
Excellent. Thank you.

Andrea

Sprint billing will be able to assist you with that information once the insurance is removed.

ME

Call end at 830