| Agent : Hi Michael, we received your information and will connect you to a Chat Specialist. |
| You : how can I see my plans details |
| You : about line 9279 |
| Courtney J. : Hi there! Good day to you. |
| Courtney J. : Can you please provide a little more clarification on your question or concern? |
| You : morning |
| You : this is in reference line 9279 |
| You : I requested assistance to make remove call of service and block it from being reactivated and it looks like it was activated again. |
| Courtney J. : I understand that you have requested to block and remove call for one of your lines. No need to worry since you have me on chat I’d be more than happy to assist you today. |
| You : I was informed that the end user would not be able to reactivate. it. it is frustrating as it spams people with prompts to use. |
| You : caller id! |
| Courtney J. : I got your back on this . let me take care off this for you. |
| You : please review as I have been through this before. |
| You : only one line has it and none of them should. |
| Courtney J. : I understand your frustration. I’m committed to helping resolve your issue.I hope you’ll allow me the opportunity to earn your trust. |
| Courtney J. : Please provide your PIN or Security Answer so I can use it to access your account. |
| You : how easy this able to be reactivated? |
| You : XXXXX |
| Courtney J. : Got it! Thank you. |
| Courtney J. : Please give me a moment to access your account information. |
| You : how was this° |
| You : ok. thanks |
| Courtney J. : You are most welcome. Anytime for you. |
| Courtney J. : So are you referring to your Samsung device you want to remove/block calls for this device am I right? |
| You : no! |
| You : the line ending in 9279 has called I’d activated again! |
| Courtney J. : So you mean you want to reactivate the line ending in 9279 am I right? |
| You : it should not have been possible I was told as it was to have possible. |
| You : no! |
| Courtney J. : Can you please provide more information for this? |
| Courtney J. : As I run a review there was no notation left here with the previous agent. |
| You : that line has CALLER ID installed! a 2.99 a month fee that is not suppose to be on there! |
| Courtney J. : Oh ! I see thank you for the clarification. |
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| Courtney J. : Thank you for the information. |
| You : I do not was any addition features added that have a cost! |
| You : this was taken care of March or April and it wasnt supposed to be possible for her to reenable it. |
| Courtney J. : Yes I am able to check that there is a Caller ID that was in the line ending in 9272. No need to worry I will cancel this feature for you not to be charged moving forward. |
| You : but here we are again disabling it again |
| Courtney J. : Please stay connected. I’ll be glad to assist you with that. Please don’t close the chat until we get this done. |
| Courtney J. : No need to worry rest assured this charges will no longer appear on your monthly bill moving forward. |
| You : I would like a credit also as this was removed before |
| You : and was not supposed to be able to be reactivated! |
| Courtney J. : I got you on this. Let me take care off this for you. I will process a refund for this for a whole month and it will reflect on your next monthly bill. |
| You : it is frustrating that I need to keep dealing with this. |
| Courtney J. : Great news here! I have successfully removed the Caller Id Feature in the line ending in 9279. rest assured this charges will no loner appear on your monthly bill. |
| Courtney J. : I have also applied the credit for this charges. Please accept my sincere apologies on behalf of Sprint. This experience is far below the standard of customer service we provide. This is certainly not appropriate and misconduct. I am forwarding the complaint on a priority basis which will ensure that the appropriate action is taken against that individual to avoid the repetition of such incident in future. We value your business with us and wish to maintain our association in future. |
| You : I was charged 249 last cycle and 299 for the upcoming cycle plus taxes |
| Courtney J. : Yes I have successfully removed the features and already process the refund also. I can provide you our CHAT ID: tor reference number. |
| You : I will check the status of the features online later to see of the correct actions were performed. |
| Courtney J. : I got you on this. |
| You : I also keep these logs. |
| You : thanks for the help. |
| Courtney J. : Yes you can. Please do wait to see the credit on your next bill cycle. |
| Courtney J. : You are most welcome. Anytime for you. |
| Courtney J. : It’s nothing much for a valued and nice customer like you. You’ve been so perfectly cooperative along our chat session and I best appreciate that from you. You’re a great customer to work with! |
| Courtney J. : By the way, you may also Download the free Sprint rewards app at any appstore to be on top with promotions and can have more freebies with special perks. |
| You : understood. same as usual. take money quickly and return it slowly. lol. I have the app. thanks. |
| You : anything else? |
| Courtney J. : I am sorry for the inconvenience. |
| You : have a good day |
| Courtney J. : Have a great day as well. |
