| Agent : Hi Michael Golen, we received your information and will connect you to a Chat Specialist. |
| You : Billing and payments chat request |
| Nielboy A. : Hi there how may I help you today. |
| You : looks like I may have been double billed for the phone purchased in June. my credit card was billed $212 and now I see it on my bill also. |
| You : you there? |
| Nielboy A. : Yes. |
| Nielboy A. : Please give me a moment to access your account information. |
| You : OK. |
| Nielboy A. : Thank one moment to review it. |
| You : phone bought online and paid 7/4 |
| Nielboy A. : I can see that. |
| You : and charged again equipment on bill |
| You : glad I caught it. sprint is making a lot of money off of auto pay people that do not check their bills! |
| You : any idea? |
| You : what going on? |
| Nielboy A. : May I know did was there any changes on your devices? |
| You : my billl does shoe $409 due correct? at least that is what I see |
| You : I don’t understand the question |
| Nielboy A. : Because I can see here there was charge of $192 for the equipment phone and a shipping fee of $10 |
| You : that is the phone bought and paid for online July 4 credit payment |
| You : j3 |
| You : activated on this plan a few day later one it arrived in the mail. |
| You : called support for assistance to switch with a dead phone |
| You : all should be in the notes for this account |
| Nielboy A. : Right so when you paid that amount online the payment went to the bill, it means that the last month bill was forwarded to the current bill. |
| You : I am the account owner and ALL goes through me for ALL devices |
| You : OK so why is 409 due Aug 10th? |
| You : bill is normally about 200 a.month |
| You : am I reading it incorrectly? am I only going to be charged aboyt 200 on the 10th via autopsy? |
| You : autopay |
| You : I’d hate to be down 200 in my account and dealing with sprint for a credit when I may need that cash |
| Nielboy A. : The phone was $192 and shipping fee $10, and the current bill was around $208 |
| You : so my account in Aug will only be billed the $208 not the 409 that it states is due to be paid? |
| Nielboy A. : Yes the current bill is only $208 and the phone and shipping fee was total of $202 |
| Nielboy A. : That’s why it went to over $400 |
| You : you realize the $202 was already paid to sprint July 4th and should not be included in my August bill. so the August bill should only be about $200. |
| You : lets shorten this. Aug 10th auto pay will deduct how much for my bill? |
| You : what is the amount I owe sprint and is to people paid on August 10th 2018¿ |
| Nielboy A. : That payment of of 7/4 was for the bill of June. |
| Nielboy A. : Its the $409.25 |
| Nielboy A. : Will come out on the 8/10 |
| You : OK looking back at my bills it appears the autopay was not made in July. this is what has caused all this confusion. the billing at sprint leaves a LOT to be desired! I see that they never pulled the July payment as I was required to pay for the phone upfront and the billing system sucks so bad it does not know how to handle the extra events that transpire between billing cycles. |
| You : thank you for your time and resolution was that the July autopay was not deducted. hope that helps you in the future. |
| You : good bye. |
| Nielboy A. : It wasn’t because you made a payment on the 4th of July. |
| You : have a good evening |
| Nielboy A. : Suppose to be on the 10th. |
| You : sorry for wasting your time |
| Nielboy A. : I respect you decision then have a goodnight! |
| You : hope you were able to help the other customers as you did not appear to be helping me. |
| You : bye |
